FacilityKart is a household solution provider company that works with a team of independent servicemen registered on its network. A serviceman is registered on our network only after he qualifies our quality parameters, and we regularly monitors the quality of the servicemen, FacilityKart does not take responsibility for the work done by the independent servicemen.

BID
A bid is FacilityKart’s agreement to perform all work specified for a fixed price as per official facilitykart.com website and app. Sharing of the complete work has be done on a basis of 80% and 20%. Minimum portion of 20% is taken by FacilityKart.

The bid does not Include change orders or extra work requested by the owner or requested by the applicable public authority(s). If extra work takes place in a mean time then the vendor need to contact the FacilityKart’s contact person.

Things TO DO in client site:

• At any case Vendor/Employee has no right to communicate with the Customer directly. They only need to follow the channel of FacilityKart, our representative will communicate further.
• Vendor/His employee has no right to increase the price from the estimated quoted price by the Company.
• Before starting the work, Vendor must intimate the FacilityKart representative and the customer if there is increase from the estimated cost.
• Vendor must provide the bill to the Customer of any part, if he has purchased from his own.
• On schedule complaint if the vendor failed to visit/or didn’t making in time, it was his sole responsibility to intimate the customer & the Company.

ESTIMATE
An estimate is FacilityKart’s approximation of the eventual cost of their work. Preliminary FacilityKart will decide the estimate cost.
An estimate is given because the nature and scope of the work is uncertain because of concealed conditions, difficulty in assessing problems to be encountered or resolved, or difficulty in determining the means or methods of best accomplishing the work.

If
it appears that the cost of the work will likely and substantially exceed the amount of the estimate, Vendor need to articulate the FacilityKart and the customer before staring the work.

COST OF THE WORK
: FacilityKart will calculate the cost of the work and vendor need to follow that. Negotiation and all other work will be done by FacilityKart.

PAYMENT:
Payment is due upon completion of work. And vendor can redeem it after a good sum of total. The meeting point would be decided by the Company, and Vendor/Merchant need to come down there.

SCHEDULING:
Complaints will be scheduled by the company over a SMS or will send via APP, if vendor accept the issue then it is his sole responsibility to visit that complaint.

If you arrive at the job site only to decide the estimate cost of the work and the owner is agree to pay for the expense of such a nonproductive trip i.e Mandatory Rs. 150 that will be taken by vendor.

LIMITATION OF LIABILITY:  

• The Company shall not be held liable or responsible for any damage or defect resulting from work done by the vendor. Vendor holds the complete responsibility for it.
• Only verified nationalized documents owner will be send to the Customer’s house.
• Anything wrong done by the vendor’s employees on the customer/client site is the sole responsibility of vendor. Company is not responsible for any wrong done by vendor or his employee at the client site.

WARRANTY
: Any Part changed by Vendor, holds the complete responsibility for that.  The vendor/merchant will need to provide 3 Months warranty for the work done by him.

Know Your Customer (“KYC”) mandate:
The Vendor is agrees to deposit a sum of 1000 Rupees, to start getting business with the Company.

Vendor/Merchant need provide any of the following documents for the KYC procedure of his complete employees who will be visiting at customer door on FacilityKart’s complaints:

VENDOR PUBLICITY:
Vendor has no authority to promote his own business during FacilityKart’s complaint. If any of his executive shared his/own or Vendor’s number with the customer this contract can be terminated.

TERMINATION

Without prejudice to any term and condition in this Agreement, you are entitled to terminate this Agreement.

The Company is entitled to terminate this Agreement and delete your account and/or information from the Website with immediate effect and by written notice for the following reasons:

If the Company has reason to believe that you are engaging in fraudulent practices;
ii. If the Company has reason to believe that you are engaging in activities that may incur criminal liability or investigation;
iii. If the Company has reason to believe that you are not providing any good or service in a professional manner or such delivery of good or service does not meet the reasonable expectations of any Consumer (including but not limited to you receiving consistently poor or bad service feedback on the Website/Social Media);
iv. For any other reasonable ground where the interests of the Company or any other third parties may be prejudiced or adversely affected.

AMENDMENT

The Company shall have the right, to change or add to the terms of its Agreement at any time, and to change, delete, discontinue, or impose conditions on any feature or aspect of Website and Services (including but not limited to Internet based services, pricing, technical support options, and other product-related policies) upon notice by any means the Company determines in its discretion to be reasonable, including posting information concerning any such change, addition, deletion, discontinuance or conditions in Website or on any Company sponsored web site.

DISPUTES AND REMEDY
All disputes, including a labor and material mans’ lien, unless settled between the parties, shall be decided according to the Mandatory Arbitration Rules of Gurgaon High Court.